Let’s Answer Your Frequently Asked Questions

Welcome to United Water Restoration Group of Charlotte's Frequently Asked Questions (FAQs) section. We understand that navigating through water damage, fire damage, or mold infestation can be overwhelming, and you may have many questions about our services, processes, and what to expect. 

Below, we've compiled a comprehensive list of frequently asked questions to provide the necessary information. In the event that you have any more inquiries or issues, kindly contact us don't hesitate to contact us.

What services does United Water Restoration Group of Charlotte offer?

United Water Restoration Group of Charlotte offers a comprehensive selection of restoration services, including restoration of disasters caused by fire and water, damage restoration, mold remediation, sewage cleanup, and more. Our knowledgeable staff is prepared to deal with any kind of situation or size of restoration project, from residential properties to commercial buildings.

Is United Water Restoration Group of Charlotte available 24/7?

Yes, we understand that disasters can strike anytime, so we offer 24/7 emergency services. Whether you're dealing with water damage in the middle of the night or discover mold growth over the weekend, you can count on us to be there when you need us most.

How quickly can the United Water Restoration Group of Charlotte respond to emergencies?

We prioritize prompt response times to emergencies and aim to be on-site within 60 minutes of your call. Our lightning-fast response staff is prepared to get into action immediately to mitigate further damage and begin restoration as quickly as possible.

Does United Water Restoration Group of Charlotte work with insurance companies?

Yes, we work with various insurance companies to help customers navigate the claims process smoothly. When it comes to filing, our knowledgeable staff is able to assist you with insurance claims and advocate for your best interests that you are able to obtain the coverage to which you are legally entitled.

How long does the restoration process take?

The duration of the restoration process depends on the extent and severity of the damage and the type of restoration services required. Our team will conduct a thorough assessment of your property and, based on our findings, provide you with a timeline for the restoration process.

Is United Water Restoration Group of Charlotte licensed and insured?

We are fully licensed, bonded, and insured to provide restoration services in Charlotte and the surrounding areas. To ensure that they are always up to date, our team members participate in frequent training on the latest industry standards and techniques to take measures to guarantee that each and every restoration project is finished to the highest possible quality standards and craftsmanship.

Will I need to vacate my property during the restoration process?

In most cases, you will not need to vacate your property during restoration. Our team will work efficiently in order to cause as little interruption as possible to your everyday life while simultaneously restoring your home to its original pre-damage condition as quickly as possible.

Does United Water Restoration Group of Charlotte offer guarantees or warranties?

It is true that we are confident in the quality of our work and that we provide guarantees and warranties on our products and services to provide you with peace of mind. If you are dissatisfied with our services, we are committed to addressing your issues and will work relentlessly to find a resolution that meets your needs.

How can I schedule a consultation or request emergency services?

Scheduling a consultation or requesting emergency services is easy. Contact us via phone, email, or our online portal, and one of our friendly and knowledgeable team members will promptly assist you. We understand that time is of the essence in emergencies, and we will prioritize your needs accordingly.

What safety protocols does the United Water Restoration Group of Charlotte follow?

At United Water Restoration Group of Charlotte, safety is our top priority. For the sake of our employees' health and safety, we strictly adhere to all of the safety regulations and rules of customers and team members. Our team members are trained to follow industry best practices and utilize personal protective equipment to minimize risks and hazards during the restoration process.

If you have any additional questions or concerns, please don't hesitate to contact us. We are here to assist you every step of the way and provide you with the support and guidance you need during challenging times. Thank you for considering us as your restoration partner.